Frequently Asked Questions

Trim your wick to 1/4 inch before each burn. Allow the first burn to melt the wax all the way to the edge for an even burn throughout. Avoid burning your candle for more than 4 hours at a time. Never leave a burning candle unattended. Place your candle on a heat-resistant surface.

The burn time of our candles varies depending on size. We clearly state the burn time for each candle on its product page. Typically, our candles range from 40 hours to 90 hours depending on sizes and on proper burning practices.

Frosting is a natural characteristic of soy wax and doesn't affect the candle's performance. If you notice frosting, simply trim the wick and wipe off any excess wax with a clean cloth.

No, we never use harmful chemicals in our candles. We only use natural soy wax, essential oils, and fragrance oils free of phthalates and parabens.

We use 100% natural soy wax for all our candles. Soy wax is a clean-burning, renewable resource that's vegan and cruelty-free. It also provides a longer burn time and stronger fragrance throw compared to paraffin wax.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.